SHIPPING & HANDLING

 

Orders are normally shipped by Interlink Express. For Credit card orders we will deliver to the address on the Credit Card unless an alternative delivery address is specified on the order. A signature is always required for the goods.

There is a carriage charge of £6.95 to UK mainland below the £500 threshold, additional charges will apply to Scottish Highlands, Islands and NI/ROI (See Below) – If unsure, check with us before ordering.

Want it tomorrow?

We offer FREE next working day delivery on all orders if the following conditions are met.

1. The item is in stock
2. £500 minimum spend
3. You place your order before 2pm Monday to Thursday, 1pm on Friday.

Some items require additional processing before we can dispatch them, we will inform you if the item is not eligible for our Next Working Day Delivery service.

If you are unsure about delivery lead times, please contact us at sales@pumpwarehouse.co.uk
NB: We do not deliver on the weekends or bank holidays. Please check when ordering around the holiday season as our delivery cut-off times may vary.

Items marked 2 – 5 day delivery

Prior to placing an order on these products, we recommend that you check our stock levels via email or telephone. You can contact us at sales@pumpwarehouse.co.uk or 01827 59595

Other charges are as follows:

Orders Under £500

Northern Island (48hr) – £14.00
Scottish Islands (48hr) – £14.00
Scottish Highlands (48hr) – £10.00
Channel Isles (48hr) – £14.00
Isle Of Man (48hr) – £14.00
Isle Of Wight (48hr) – £10.00
Scilly Isles (48hr) – £14.00
Republic Of Ireland (48hr) – £14.00

Orders Over £500

Northern Island (48hr) – Free
Scottish Islands (48hr) – Free
Scottish Highlands (48hr) – Free
Channel Isles (48hr) – Free
Isle Of Man (48hr) – Free
Isle Of Wight (48hr) – Free
Scilly Isles (48hr) – Free
Republic Of Ireland (48hr) – Free

If the correct shipping charge is not selected during online checkout procedure orders will be held until the customer has been contacted and the correct delivery charge has been paid.

For stock items orders received before 2pm, (1pm on friday) are generally dispatched that day for next working day delivery. However, we cannot guarantee next day delivery on the service which we use for general sales. – If you must have your goods next day please contact us by phone for details. We cannot accept responsibility for any delays caused by non-delivery of orders by our carrier agents. If we are unable to dispatch an order to arrive with the customer within 30 days of receiving the order, we will offer the customer the option of canceling the order and having their money refunded.

If you have an export enquiry please contact us before placing the order. Currently the goods which are for sale in this catalogue are only sold for delivery to a mainland UK destination. All goods are available for export but the shipping charge will increase considerably.


Delivery Schedule

The time of delivery whilst given in good faith, is not the essence of the contract. Pump Warehouse shall not be liable for any loss or damage, including consequential loss or damage, in respect of delayed deliveries due to any reason, and howsoever caused.

Most Items are normally delivered by carrier within two to three working days. International orders will take longer.

Unless otherwise agreed, if we are unable to deliver the goods within 30 days, the consumer will be informed immediately and will be given the choice of a later delivery date or cancelling the order completely and receiving a full refund of any monies paid.

Pump Warehouse cannot be held responsible for any delays due to incorrect delivery address information being provided or change of delivery address once the order has been processed.